Our Customer Care team is available 8 AM to 5 PM (CST) Monday through Friday, excluding holidays.​

If you need support outside of our business hours, you can contact us by using the form on the Contact Us page and we will respond as soon as possible during our next business day.​

To create an eShop account, visit the registration page. Once you have completed the registration process, you will receive a confirmation email with instructions on how to log in. New accounts will be ready within three business days.

To access the eShop, click Login Now and enter your email address and password.​

Your username is your registered business email address. If you’ve forgotten your password, you can click Forgot Password from the login panel to create a new password.​ Once you receive an email to reset your password, copy and paste the link into the browser to complete the password reset within 24 hours.​

If you are having trouble logging in to your eShop account, double check that you have entered the correct email address and password.

• If you still can’t log in, try resetting your password or contact eShop Customer Care for assistance.​ Once you receive an email to reset your password, copy and paste the link into the browser to complete the password reset within 24 hours.
• If you have not yet had your registration validated and confirmed via email, please wait until your access is confirmed. This can take up to 3 business days.
• If you already have access, this may be due to a system error. Please alert our Customer Care Team by using the form on the Contact Us page if you are unable to log in with your existing access.

eShop takes the security and privacy of user information seriously and employs industry-standard measures to protect your account information. However, it is important to keep your password secure and not share it with others.

A password loop occurs when you are prompted to change your password upon logging into the eShop platform, but the new password is not accepted. This can create a loop where you are prompted to change your password repeatedly.​

One potential workaround is to copy and paste the reset password link into your browser instead of clicking on it. This can help avoid any potential issues related to clicking on the link directly. Additionally, for security reasons, the password reset link expires after 24 hours, so be sure to reset your password as soon as possible after receiving the link.​

Yes, it is safe to place an order manually with Customer Care. Customer Care representatives are trained to handle orders securely and will keep all your personal information confidential.​ Please contact them by using the form on the Contact Us page.

It is possible that manually placing an order with Customer Care may take longer than placing an order through the website. However, Customer Care representatives will work as quickly as possible to ensure that your order processes in a timely manner.​

The payment terms and methods available for orders placed manually with Customer Care are the same as the eShop platform.

Yes, you should receive a confirmation of your order by email within 24 hours.