How do I log in to my eShop account?
To access the eShop, click Login Now and enter your email address and password.
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I’ve forgotten my login details?
Your username is your registered business email address. If you’ve forgotten your password, you can click Forgot Password from the login panel to create a new password. Once you receive an email to reset your password, copy and paste the link into the browser to complete the password reset within 24 hours.
What if I can’t log in to my eShop account?
If you are having trouble logging in to your eShop account, double check that you have entered the correct email address and password.
Is my eShop account information secure?
eShop takes the security and privacy of user information seriously and employs industry-standard measures to protect your account information. However, it is important to keep your password secure and not share it with others.
What is a password loop?
A password loop occurs when you are prompted to change your password upon logging into the eShop platform, but the new password is not accepted. This can create a loop where you are prompted to change your password repeatedly.
How can I remediate the password loop issue in the eShop platform?
One potential workaround is to copy and paste the reset password link into your browser instead of clicking on it. This can help avoid any potential issues related to clicking on the link directly. Additionally, for security reasons, the password reset link expires after 24 hours, so be sure to reset your password as soon […]
Is it safe to place an order manually with Customer Care if the eShop platform is down for maintenance?
Yes, it is safe to place an order manually with Customer Care. Customer Care representatives are trained to handle orders securely and will keep all your personal information confidential. Please contact them by using the form on the Contact Us page.
Will my order take longer to process if I place it manually with customer service?
It is possible that manually placing an order with Customer Care may take longer than placing an order through the website. However, Customer Care representatives will work as quickly as possible to ensure that your order processes in a timely manner.
What payment methods can I use when placing an order manually with Customer Care?
The payment terms and methods available for orders placed manually with Customer Care are the same as the eShop platform.
Will I receive a confirmation of my order if I place it manually with Customer Care?
Yes, you should receive a confirmation of your order by email within 24 hours.