Can I select a delivery date for my order?
There is currently no delivery day option. Click HERE for full shipping details.
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Are shipping fees included?
Shipping fees are displayed on the Order Summary for checkout if applicable.
The price I pay looks wrong. What do I do?
If you believe any pricing is wrong, please contact our Customer Care Team for help immediately.
I have pricing agreement with MERCK Animal Health. What price do I see in the shop?
If you have a pricing agreement with MERCK Animal Health, the price displayed in the storefront for each product is the price you pay. The final price you pay for your order is calculated at the Order Summary for checkout. Always visit the detailed page for every product to see more pricing options such as […]
I created an order, but then all my products disappeared. What happened?
If you walk away from your desk, help a clinic customer, etc, you may have been automatically logged out after 20 minutes. This is to protect your business account from fraudulent use and any items in your cart are removed. If you need to do something else when in the middle of an order, click […]
When I add a product, I get an error page. What should I do?
Try refreshing the page by using your browser or click away from the page and go back. If this continues, you can place your order without the product and call Customer Care for help to place an order for this additional product, or simply call Customer Care for help.
I only want to buy 1 of a product, but it will only let me select another number. How do I receive just 1?
Some products are limited to a minimum quantity or are only sold in multiples. A message displays to inform you of any minimum quantity or multiple that must be added to your cart, but if this cannot be seen, there may be an error. Please call our Customer Care Team for help.
I keep adding more of a product to my cart, but it keeps reducing the quantity I select. How can I change this?
Some products are limited to a maximum quantity. A message displays to inform you that the product has a maximum quantity limit, but if this cannot be seen, there may be an error. Please call our Customer Care Team for help.
What products are available in the shop?
All of our [products] are available from our shop, displayed with MERCK List Price, discount price (if applicable) and any additional volume-based pricing (if applicable).
I created an order then changed my account and it removed all the products in my cart. Why?
As some products may be restricted by license to specific accounts, when you change your account after adding products to your cart, we must clear the cart for license safety and regulations policy. If you make a mistake when selecting your account, check and correct it before you add products. If you change a delivery […]