For accounts on direct debit, how can an authorized admin see invoices?
1. Go to My Account, click on Dashboard 2. Click on Invoices and Payments 3. Click on Display My Account Statement 4. Choose your status 5. Choose your date range 6. Click on Go
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How can I ensure the success of my direct debit payment?
To ensure the success of your direct debit payment, make sure that you have sufficient funds in your bank account, and that your bank account information is up to date with Merck Animal Health.
I have a pricing agreement with Merck Animal Health. What price do I see in the eShop?
If you have a pricing agreement with Merck Animal Health, the price displayed in the storefront for each product is the price you pay. The final price you pay for your order is calculated at the Order Summary at checkout. Visit the detailed page for every product to see more pricing options such as volume […]
Is it safe to use my credit card for online transactions through the eShop?
Yes, the platform uses industry-standard encryption technology and security protocols to ensure that your credit card information is fully protected during online transactions. Our systems are PCI compliant, which means they meet the strictest security standards in the industry.
Can I select a delivery date for my order?
There is currently no delivery day option. Click HERE for full shipping details.
How can I update/amend an order already placed?
Please contact our Customer Care Team, please have the Merck Animal Health Order Number to discuss and update any change needed.
How do I know when I will receive my order?
Orders are typically dispatched within 48 hours. The status of your order can be seen on each order from in-progress to dispatched. To track your order, you can click on the tracking code in your order.
Where can I find my orders?
All orders placed with Merck Animal Health can be found in Order History in the My Account menu Dashboard. Orders you place in the eShop are immediately available to view under Order History and orders placed via a Sales Rep or Customer Care are updated to your order history once a day. Orders displayed are […]
What should I do if I ordered the wrong product by mistake?
If you ordered the wrong product by mistake, you should immediately contact Customer Care. To prevent, extra precautions have been put in place for a final review of your order.
How can I cancel my order?
To cancel your order, notify our Customer Care team. If your order has not shipped, we may be able to cancel. If your order has already shipped, it will be subject to our return policy.