What is the timeline for direct debit option?
The timeline for direct debit will vary depending on when you make your purchase. Typically, the direct debit payment is initiated on the 20th of the month following your invoice due date.
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How do I cancel my direct debit authorization?
To cancel your direct debit authorization, contact our Customer Care Team for assistance. They will provide further instructions on how to cancel your authorization.
How do I sign up for direct debit?
To sign up for direct debit, click on the provided link to be directed to the sign-up page. You will need to provide your bank account information, a voided check, and authorize Merck Animal Health to withdraw funds.
What payment method options are available when purchasing from Merck Animal Health?
We offer direct debit and credit card as a payment method option.
Are shipping fees included?
Shipping fees are displayed on the Order Summary at checkout if applicable.
Are all local taxes included?
Local taxes are calculated on the Order Summary for checkout.
The price I pay looks wrong. What do I do?
If you believe any pricing is wrong, please contact our Customer Care Team for help immediately.
How do I know if my new credit card information has been accepted?
After entering your new credit card information while in your cart and clicking “Save,” you should see a confirmation message that your changes have been saved.
Will changing my credit card information affect my current orders?
Changing your credit card information may impact current or pending orders. Your new credit card information will be used for future transactions.
How do I change my credit card information in commerce cloud?
Credit card details can be updated at order check out when placing an order. Once you have placed your items in your cart, click on payment method, then select credit card. You can add or delete credit card, then place or order. If you do not need to place an order but still need to […]