How do I get a copy of an invoice?
1. Go to My Account, click on Dashboard 2. Select Invoices and Payments 3. Click on Pay My Bills 4. Click on the hyperlink invoice number 5. Click on Attachments 6. Click on the PDF invoice icon
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How do I pay an invoice?
1. Go to My Account, click on Dashboard 2. Click on Invoices and Payments 3. Click on Pay My Bills 4. Select the invoice(s) you want to pay with a credit card 5. Click Next – bottom right corner of the page 6. Select the credit card you want to use. If you need to […]
For accounts on direct debit, how can an authorized admin see invoices?
1. Go to My Account, click on Dashboard 2. Click on Invoices and Payments 3. Click on Display My Account Statement 4. Choose your status 5. Choose your date range 6. Click on Go
How can I ensure the success of my direct debit payment?
To ensure the success of your direct debit payment, make sure that you have sufficient funds in your bank account, and that your bank account information is up to date with Merck Animal Health.
I have a pricing agreement with Merck Animal Health. What price do I see in the eShop?
If you have a pricing agreement with Merck Animal Health, the price displayed in the storefront for each product is the price you pay. The final price you pay for your order is calculated at the Order Summary at checkout. Visit the detailed page for every product to see more pricing options such as volume […]
Is it safe to use my credit card for online transactions through the eShop?
Yes, the platform uses industry-standard encryption technology and security protocols to ensure that your credit card information is fully protected during online transactions. Our systems are PCI compliant, which means they meet the strictest security standards in the industry.
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